Observe.ai raises $26 million for AI that monitors and coaches call center agents - VentureBeat

Observe.ai raises $26 million for AI that monitors and coaches call center agents - VentureBeat

U.S-Indian startup and Y Combinator alum Observe.ai is using AI to help coach human call center workers, rather than replace them.

Countless tech platforms are setting out to help call centers automate conversations with their customers. But U.S-Indian startup and Y Combinator alum Observe.ai is bucking that trend by using AI to help coach human call center workers, rather than replace t… [+6418 chars]

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